Elements and Performance Criteria
- Implement quality processes
- Access, interpret and apply compliance documentation relevant to the work activity
- Actively encourage and support team members to participate in the site quality plan decision making processes and to assume responsibility and authority
- Provide information on the site quality plan in a language, style and format that is understood by site personnel
- Provide coaching and mentoring support to individuals and teams to maximise opportunities for implementation of the site quality plan
- Maintain the site quality plan while implementing the quality requirements of other site processes
- Make recommendations based on performance that has been monitored and reported on
- Monitor the organisations systems and technology to identify ways in which planning and operations could be developed
- Strengthen customer service by using quality improvement techniques and processes
- Identify and recommend developments to the site quality plan to relevant personnel and apply appropriate recommendations
- Consolidate opportunities for further development
- Inform individuals and teams of savings and productivity improvements in achieving the site quality plan
- Document work performance and use the information to identify opportunities for the development of quality
- Manage quality records, reports and recommendations for development in accordance with the site quality plan requirements